Services – Conekta Force

Our Services

Exemplary services in Business Process Management

Experience the exemplary business process management solutions

Increase Capacity

We handle a variety of tasks and operations that would otherwise be too much for your in-house team. You can do more with limited resources, allowing you to expand your business and reach new customers. With the capacity gained from outsourcing, you can accelerate growth and achieve success faster. You can quickly scale up or scale down operations in response to market demands.

Business Process Outsourcing (BPO)

Many businesses, from small startups to large companies, opt to outsource processes, as new and innovative services are increasingly available in today’s ever-changing, highly competitive business climate.

Contact Center
Data Processing
Customer support
Inbound
OTP (Over the Phone Interpretation)
Tech Support

Knowledge Process Outsourcing (KPO)

Knowledge Process Outsourcing (KPO) means information related business task or knowledge-based processes such as research, analysis, consultancy or any other high-level task are outsourced

Research services
Customer analysis
Portfolio analysis
Claims processing
Dispatch/Logistics

Workforce Management Solutions

Workforce management solutions are critical tools that help organizations manage their employees more effectively. Some of the important workforce management solutions include.

Time and attendance management
Employee scheduling
Labor forecasting
Performance management
Payroll and compensation management
Learning and development management
Compliance management

Advancement in Technology

Outsourcing helps businesses benefit from the latest technologies and advancements in their respective industries. This allows companies to stay competitive and remain ahead of the curve. By outsourcing certain operations, businesses can access the most advanced technology and implement it into their processes. This will help them deliver more efficient services and improve customer satisfaction.

Conekta Force Advantages

Outsourcing has become the most prevalent option that businesses are opting to compete in the global market. Since the pandemic, when everyone goes online, the sudden need of delivering excellent customer service is mandatory.

Conekta Force is known for providing high-quality outsourcing services at a reasonable price. It has become one of the most popular outsourcing company due to the presence of skilled workforces.

1. Skilled Workforce

As a company, one of our key points is to hire individuals who have experience in the outsourcing industry. Our team consists of highly qualified professionals who are capable of handling critical tasks, such as providing back-office support, customer service, and data processing services.

2. Cost-Effectiveness

We will deliver cost effective solutions without compromising on quality. We achieve this by bringing together a team of experts who possess domain specific knowledge, advanced educational qualifications, and exceptional communication skills in Spanish and English. These attributes enable us to provide our clients with affordable services that meet their needs without sacrificing quality

3. Level of Expertise

Conekta Force is capable of successfully resolving any issues that might come up as well as delivering solutions. Our team’s high level of expertise enables us to deliver top-quality services in order to meet any of the requirements our clients might have

4. Scalability

An advantage to Conekta Force is its ability for scalability, this is what allows us to provide high-quality outsourcing services to our clients. We can easily adapt to changing requirements and increasing demands, ensuring that our clients receive the level of service they need, when they need it.

5. Turnaround Time

Our company’s skilled workforce, combined with our technology and infrastructure, enables us to provide fast turnaround times for our clients. Our team members possess the expertise necessary to efficiently complete projects, while our advanced technology and infrastructure support them in delivering these quality results quickly. This allows us to meet the demands of our clients in a timely and effective manner.

6. Latest Technology

Conekta Force utilizes the latest technologies to provide our clients with top notch outsourcing services. Our offerings include phone connectivity, an IVR system, CRM software, predictive
dialer, URS, high-speed internet, and strong data privacy measures. By leveraging this technology, we are able to ensure that our clients receive the best possible service, while
maintaining the highest levels of data security as well as privacy