Address
18 Calle 24-69 Zona 10, Centro Empresarial Zona Pradera, Torre 2, Oficina 1108, Guatemala City
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Business Process Management
Scale your business with Conekta Force
Grow your business and build in-demand teams with our tailored outsourcing solutions
About Conekta Force
Conekta Force is a family-owned company made up of Guatemalan Contact Center and BPO experts. We truly believe to be a Force of change within the Guatemalan BPO Industry providing a 100% people-oriented environment where our most prized asset is our workforce. We take care of our team so they can take care of our clients.
Business Process Management
Results focused Contact Center
Our unique approach to Contact Center works in synergy with your marketing efforts. By engaging with visitors in real-time with genuinely helpful advice, we increase conversion rate by up to 20%. Our strategy has been refined over the last 10+ management years working with start-ups, enterprises and everything in between.
Strategy backed, insight led
Every project begins with a detailed strategy enabling us to identify and resolve key friction points in your conversion funnel. Working with purpose ensures we deliver the best return for every budget.
Continuous optimisation
Testing, tweaking, learning. We take ownership over the chat channel, using data and insights to deliver consistently impressive results every month.
Omnichannel support
Our omnichannel support enables us to take our client conversation to the next level through email, chat, phone call or social media.
Why Should You Outsource?
Outsourcing is the practice of contracting with another company to take care of business operations such as data entry, software development, customer service, and accounting. It involves transferring certain tasks from an internal team to a third-party provider or vendor. This allows the company to focus on central functions or projects that are critical for success.
Cost Effective
We will deliver cost-effective solutions without compromising on quality. We achieve this by bringing together a team of experts who possess domain specific knowledge, advanced educational qualifications, and exceptional communication skills in Spanish and English. These attributes enable us to provide our clients with affordable services that meet their needs without sacrificing quality
Improved quality
It also helps improve the quality of services provided by your business. Outsourcing providers have the necessary experience and resources to handle complex tasks, which helps businesses deliver better quality services. Moreover, outsourcing companies are up-to-date with the latest technologies and industry trends, so they can provide more advanced solutions that save time and money for your business.
Higher Flexibility
This is one of the great benefits of outsourcing. Companies can choose the services they need and pay only for those services. This will surely help businesses achieve their goals without compromising on quality or resources. Flexibility is also one of the most important advantages of outsourcing. With this, businesses can quickly adjust to changes in the market or customer demands.
Powering Growth
Conekta Force is the leading outsourcer for companies. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. Bring us your disruptive business, and we will bring you the people, the framework, the mindset, and track record to power your growth.
Reliable BPM Partner
We work as a true extension of your team. We believe in rolling up our sleeves, diving in and working together to deliver the top-quality, tailored solutions our clients need to grow and thrive. It helps in making our clients businesses profitable and to improve top line.
Top Talent
We offer smart tailored outsourcing and HR solutions. Through our tailored approach, exceptional support, and flexible solutions, we make finding and retaining top talents easier and simpler. Our team gives multi-lingual customer support.
Experienced Management
We have a rich outsourcing experience across various industries. Our management team has been providing outsourcing solutions to local and global clients for decades. We are helping our clients streamline their operations, save valuable time, and cut costs.
Company History
Pedro and Alma have been working in the call center industry in Guatemala for the past 17+ years. They started from agents working their way up to supervisors, QA, Trainers, Operations Managers, and WFM, which means they understand how to do the job right on all different levels.
The Hurtado’s joined the idea of Pedro and Alma to start a call center with a fresh touch where the focus is on the core workforce. The four of them joined their expertise and knowledge to give life to Conekta Force with the idea of helping businesses in the US outsource their customer service needs and get the best assistance possible.
Dabid Hurtado-CEO
Cesibel Hurtado-CFO
PEDRO PEPIO -COO
Pedro has been working in the Guatemalan BPO industry for 17 years. He started as an agent at the first Guatemalan Call Center and quickly moved up to various staff positions. He has been a Supervisor, QA, Operations Manager, Workforce lead and Manager. His expertise lies in Business Intelligence and Analytics.
ALMA PEPIO - CQO
Alma has worked in the Guatemalan BPO Industry for 16 years starting as an agent and moving up to QA as an Analyst, Supervisor, and Manager. Within QA, she has created and overseen rubrics and evaluation processes. She has also been a Trainer and Training Manager establishing processes and training material creation. Apart from training, she does continuous follow-ups to ensure the quality and training materials are fresh in the agent's mindset. Her expertise lies in QA and T&D